Knowledge Central is a complimentary educational experience designed to help dealers strengthen their businesses and stay ahead in a competitive market. Hosted at every Market on Friday, this dynamic program features multiple expert-led sessions across three convenient time blocks: 8:45–10 am, 10:30–11:45 am, and 1:30–2:45 pm. From timely industry insights and practical leadership strategies to a deeper understanding of how Do it Best Group supports your success, Knowledge Central delivers valuable tools you can put to work immediately.
Lauren Mungovan, Andrea Killian, Chris Snyder, and Sean Henson, Do it Best Group
Learn what it takes to build a team that thrives. Explore the full employee journey, from attracting and hiring the right talent to creating an environment where people feel valued, supported, and inspired to grow. Discover practical strategies for fostering engagement, recognizing contributions, and cultivating a desirable workplace culture. The takeaway: investing in your people at every stage builds stronger performance, deeper commitment, and lasting retention.
David Mitchell, the Leadership Difference, Inc.
This course provides a step-by-step methodology for addressing conflict. Learn how to identify the most common causes of conflicts, toxic behaviors that exacerbate their negative impact, and how to become more comfortable within the cognitive diversity that inevitably creates friction between team members.
Skiler Lehman, Corbin Prows, and Jenna Magnuson, Do it Best Group
Learn how Do it Best helps member stores connect marketing, ecommerce, and in-store strategies to drive measurable retail sales. This session shows you how omnichannel planning helps Do it Best members reach customers across digital and traditional touchpoints. You’ll gain practical ideas for using Do it Best programs and tools to strengthen customer engagement, increase store traffic, and support sales growth.
Scott Morrison, Do it Best Group, and Clint Darnell, Sunbelt Racks
Running out of space doesn’t have to limit your growth. Join our efficiency experts to learn how to transform your facility into a high-performing, space-maximizing operation. From smarter building strategies to advanced storage systems for warehouses and lumberyards, you’ll gain practical insights that can dramatically expand your capacity and improve efficiency—without expanding your footprint.
Cody Goeppner and Lindsey Thompson, NHPA
Customers often discover local hardware stores and lumberyards online before they ever walk through the door. Explore ways to align your digital presence with your in-store operations and create a seamless customer journey. From Google search results and product visibility to social media storytelling and local SEO, it all influences who chooses your store. Gain practical strategies to audit your digital footprint and turn digital discovery into real-world sales.
Rod Bristol, CFE
This practical, fast-paced session is for Do it Best and True Value dealers who want to utilize AI to help make better financial decisions, solve real business challenges, and improve profitability. Learn from live AI conversations using real-world scenarios around pricing, labor, inventory, marketing, cost control, customer service, and sales growth. Bring your mid-year financial statement and top “burning issue” facing your business today.
Terrance K. Resnick and Leon B. Resnick, Resnick Succession Group
This seminar focuses on strategies for the most difficult challenges facing independent business owners in preserving and transitioning their companies. Topics include the importance of understanding various legal documents, valuations, and liquidity planning, and the differences between them. You’ll learn how to fully understand your existing planning, or how to address your objectives effectively if no planning is in place.
Gina Schaefer, A Cool Hardware Company
Learn the key tenets of building a positive corporate culture and the lessons learned from diverse and inspiring sources. Discover how to foster a culture that starts from the top and permeates throughout your organization. Explore how to implement internal branding, how to infuse trust and transparency, and which data to track and act on.
Arel Moodie, Reed Oak LLC
Learn how to transform your customer development approach into an unstoppable force by meeting customers where they are and leading them toward what’s possible. You’ll leave this session with a clear framework for loyalty-building experiences, insights into how to help customers achieve shared goals, and meaningful experiences that customers cherish.
Skiler Lehman, Corbin Prows, and Jenna Magnuson, Do it Best Group
Discover how to grow your sales by leveraging the strength of the True Value brand through coordinated marketing and ecommerce execution. This session highlights how brand campaigns paired with omnichannel planning work together to attract customers and convert awareness into purchases. You’ll learn how to better position your business using True Value programs, maximize the value of the True Value name, and build a stronger online and in-store customer experience.
Dan Reed, Do it Best Group
Learn the right questions to ask your paint customers to ensure desired results and prevent issues before they happen. Explore how to handle common paint complaints, guide customers through existing problems, and offer top suggestions on surface prep that will surely lead to great results.
Jenna Schmitt, Elizabeth Duncan, and Jacob Chandler, Do it Best Group
Discover powerful ways to elevate your business with our integrated training team. Unlock proven strategies and cutting-edge tools designed to help your store thrive in a competitive marketplace. Gain insider access to programs like College of Retail Education (CORE) and Leadership Development Institute (LDI) and get an in-depth look at our new online learning platform. Don’t miss your chance to invest in your team’s and your store’s future.
Arel Moodie, Reed Oak LLC
Humans aren’t chaotic, but predictable, and we all progress through sequential stages of development. This session provides a roadmap for you and your team’s growth and a proven framework for uniting teams through every challenge. You’ll gain the confidence to lead them to achieving their goals, no matter what stage of development they’re in.
Stefanie Couch, Grit Blueprint
While the big guys bet on scale, smart independent operators use AI to run leaner and punch above their weight. Learn how to put AI to work from the yard to the front office. Discover how it sharpens pricing and inventory, strengthens marketing, and turns leads into customers. You’ll leave with the prompts and playbooks to compete harder and build a company that’s impossible to overlook.
Regan Vorndran and Nick Flores, Do it Best Group
Suggested ordering is one of the most powerful time-saving capabilities built into your POS system. When your inventory and processes are set up correctly, it can dramatically reduce the time spent on building orders while improving in-stock position and inventory accuracy. In this session, we dive deep into the key processes and inventory practices that allow suggested ordering to work the way it was designed.
Jennifer Zerwer, Do it Best Group, and Tim Quebedeaux, Retail KPI & The Garden Center Group Service Provider
Optimize the hottest 8-12 weeks of the spring selling season using transaction data metrics and industry trends across 25 categories. Discover how much to order, how to price right and promote, and create the most successful outdoor gardening category for your region. Leave with key takeaways to implement immediately as well as important garden center business segment updates.
Kim Peffley, Nation’s Best Holdings
What if your team could better understand customers within 30 seconds of interacting with them? Learn practical tips and tools to quickly identify customer styles—by observing pace, tone, body language, and the first words they use—and adjust your approach in real time. The result is a more personalized shopping experience that builds trust, improves services, and drives sales. Gain simple, actionable tools your team can use immediately to better serve customers, increase sales, and create interactions they won’t forget.
Erin Stimmell-Clark and Marjorie Braddick, Do it Best Group
This panel session is made up of store owners who are experienced in the multi-store journey. Interview questions cover the decision process from beginning to end, such as what went well, bumps along the way, surprises, preparation, and change. Listen to their stories from the road—from the leap to success.
The LBM Learning Area delivers powerful, real-world education for independent dealers. Expert voices from within and outside the industry share strategies to address challenges in operations, marketing, hiring, and pricing. Get practical takeaways you can put into action immediately.
Join us for a comprehensive two-day training class to gain the knowledge and skills needed to effectively manage a rental operation. You'll not only learn about rental equipment but also acquire essential management techniques to help maximize your profits.
Ryan Robie, Do it Best Rental Program Manager will guide you through the key aspects of starting and running a successful rental operation.